Сдам Сам

ПОЛЕЗНОЕ


КАТЕГОРИИ







How would you greet these people? What would you say? What would you do, e.g. shake hands, hug them?





• a friend you see often

• a relative you haven't seen for a while

• a visitor from another country

 

Reading

Anna (A) is meeting a visitor (B) at the airport. Match Anna's sentences with the replies.

A

1 Welcome to Poland.

2 Excuse me. Are you Mr. Weiss?

3 Hello. I'm Anna. Nice to meet you.

4 Let me help you with your luggage.

5 Is this your first visit to Poland?

6 Did you have a good flight?

В

a Yes, thank you.

b No, I was here last year.

с Thank you. It's nice to be here.

d Yes, that's right.

e Thank you.

f Nice to meet you, too.

Put the conversation in a logical order.

 

Vocabulary

7 Find and underline phrases in Exercise 6 that have a similar meaning to phrases 1-4 below.

1 How was your journey?

2 Pleased to meet you.

3 Have you been here before?

4 Can I give you a hand?

Speaking

8 Look at these topics of conversation. Which ones are suitable when you meet someone for the first time? Write • (yes), X (no) or? (maybe).

the visitor's clothes politics

your families the weather

the place you are in hobbies

the visitor's journey religion

 

Reading

Read these extracts from the conversation between Anna (A) and Mr Weiss (B). Which topics in Exercise 8 do they talk about?

1 A... So, how was your journey?

В It was fine, thanks. The plane wasn't full.

A Well, not many people come to Poland at this time of year.

В No, I guess not. Is it always cold in October?

A Well, not usually cold. How was the weather in Washington?

В Actually, it was quite warm. About 20 degrees.

 

2 В... Where in Poland are you from?

A From Krakow, in the south. Have you been there?

В Yes, I have. It's a beautiful city.

A What about you? Do you live in Washington?

В Yes, I do, but I was born in Chicago.

 

3 В... That's an amazing building - what is it?

A It's the new football stadium. Are you interested in football?

В I don't know much about it, but my brother loves it.

A Your brother? Do you have a big family?

В No, just one brother. What about you? Do you have any brothers or sisters?

A Yes, I have three sisters.

 

10 Underline the questions the speakers use to introduce the topic.

 

Speaking

Work in pairs. Imagine you come from different countries. Role play a similar conversation. Take turns to be the host and the visitor. Try to keep conversation going using the questions you underlined in Exercise 9.

Answering the phone

The film Glengarry Glen Ross starts with a businessman called Sheldon Levene making a phone call. We don’t hear what the person in the other end of the line says, but you can probably guess.

 

Put the sentences below into the correct place in the dialogue.

1 Just a moment, please.

2 Can he call you back?

3 No, it’s me again.

4 No, I’m afraid he’s in a meeting.

5 No, I’m sorry he’s not here.

6 Hello. Dr Lowenstein’s office.

7 Is it urgent?

8 Could you tell me your name, please?

9 Hello.

 

RECEPTIONIST a ____________________________

LEVENE Could I speak to Dr Lowenstein, please?

RECEPTIONIST b ____________________________

LEVENE Well, it’s rather important. Could you get him for me?

RECEPTIONIST c ____________________________

PAUSE

RECEPTIONIST d ____________________________

LEVENE Ah, doctor …

RECEPTIONIST e ____________________________

LEVENE Well, could you get …?

RECEPTIONIST f ____________________________

LEVENE What do you mean? He’s not here? I have to speak to him.

RECEPTIONIST g ____________________________

LEVENE Yes, it’s fairly urgent.

RECEPTIONIST h ____________________________

LEVENE Mr. Levene.

RECEPTIONIST i ____________________________

LEVENE No, I can’t be reached. I’ll get back to him.

 

 

2 Underline the phrases that Sheldon uses …

1 … to ask to speak to Dr Lowenstein.

2 … to say he’ll phone again later.

 

Phone Phrases

Make a summary of some telephone phrases from the dialogue above.

Asking to speak to someone.

What you hear if the person is not available.

Asking someone to wait.

Asking for the other person’s name.

Saying that you’ll phone again later.

 

4 Does a person answering the call or the person making the call?

1 … speaking. Can I help you?

2 Who’s calling, please?

3 This is … from …

4 Can I leave a message?

5 I’m sorry, the line is busy.

6 Can I have your number?

7 Can I speak to …, please?

8 Just a moment, please.

9 Do you want to hold on or call back later?

10 Can you ask him to call me back?

11 Can I take a message?

12 Can you ask him …?

 

Phone Roles

Play the roles of caller and receptionist in these situations.

1 RECEPTIONIST Answer phone 2 RECEPTIONIST Answer phone

CALLER Ask to speak to Carlos CALLER Ask to speak to Carlos

RECEPTIONIST Say that he’s in a meeting RECEPTIONIST Ask caller to wait

Ask caller’s name CALLER Say you’ll phone again later CALLER Give name

3 The caller urgently wants to speak to Carlos, but the receptionist knows that Carlos is busy and doesn’t want to speak on the phone.

 

Getting through Telephone Language

Match the phrasal verbs in the column on the left to the phrases with similar meaning in the column on the right.

1 to get through a to connect

2 to put through b to be connected

3 to cut off c to disconnect

4 to hang up d to wait

5 to hold on e to put down the receiver

 

Fill in the blanks with equivalent expressions.

Hang up get through put you through cut off hold on

Collect afraid back leave up busy

1 I’m trying to connect you. I’m trying__________________.

2 We’ve been disconnected. We’ve been________________.

3 I can’t connect to the number. I can’t _________________.

4 I’ll put down the receiver now. I’ll __________________ now.

5 Would you like to wait? Would you like to _________?

6 The number’s engaged. The number’s _____________.

7 I’m sorry, he’s on another line. I’m _______he’s on another line.

8 Can you speak more loudly? Can you speak ____________?

9 Could you call again later? Could you call _________ later?

10 Can I give you a message? Can I ___________ a message?

11 I’d like the person I’m calling I’d like to make a _______ call.

to pay for this call.

Put the conversation into the correct order.

Three men are involved in this conversation: Michael Sullivan of Global Engines, Bill Gould of Parsons Engineering and a receptionist.

 

Right. Well, thank you for your call.

 

1 Parsons Engineering. Can I help you?

 

Yes, they’ve just been sent off to you. They should be with you by morning tomorrow. If there’s any problem, then just get back to me.

 

I’m afraid he’s on another line at the moment. Would you like to hold or can I take a message?

 

Hello. My name is Michael Sullivan of Global Engines. I’ve been trying to get through to you. I’m calling to find out whether the spare parts I ordered last week have been sent off.

 

Mr. Gould is free now. I’m putting you through.

 

No, it doesn’t matter. I’ll hold.

 

Hello, this is Michael Sullivan of Global Engines. Could I speak to Mr. Gould in Customer Service, please?

 

Thank you. Goodbye.

 

Oh good. Yes, OK, but I hope It won’t be necessary.

 

Hello. Bill Gould.

 

Put down the dialogues from the tape and make your own variants.

UNIT 3

THE SHAMROCK ORGANISATION

The Irish management thinker, Charles Handy, believes that the traditional company is dying. In his book, The Age of Unreason, he says that today more and more people are working in a “shamrock organization”.

The first leaf of the shamrock represents the organization’s core workers. These employees are usually qualified professionals and managers. They work very long hours and, in return, receive high salaries and generous benefits.

Work that is not essential to the organization goes to people in the second leaf of the shamrock. These people are normally self-employed and are specialists in certain kinds of work. They often sell their services to more than one organization.

The third leaf of the shamrock is the flexible labour force – temporary and part-time workers. The organization saves money because it only employs these people when it needs them.

 

Active Vocabulary

shamrock – трилистник

core – основной, ключевой, ядерный

benefit – польза

to employ – нанимать

flexible labour force – гибкая рабочая сила

temporary – временный

part-time – частичная занятость

to save – экономить

salary – зарплата

generous – щедрый

 

What are the advantages and disadvantages of a shamrock organization?

 

  advantages disadvantages
For the company    
For the core workers    
For the self-employed people    
For the flexible labour force    

 

 

Word Building







Что вызывает тренды на фондовых и товарных рынках Объяснение теории грузового поезда Первые 17 лет моих рыночных исследований сводились к попыткам вычис­лить, когда этот...

Что способствует осуществлению желаний? Стопроцентная, непоколебимая уверенность в своем...

ЧТО ТАКОЕ УВЕРЕННОЕ ПОВЕДЕНИЕ В МЕЖЛИЧНОСТНЫХ ОТНОШЕНИЯХ? Исторически существует три основных модели различий, существующих между...

ЧТО ПРОИСХОДИТ, КОГДА МЫ ССОРИМСЯ Не понимая различий, существующих между мужчинами и женщинами, очень легко довести дело до ссоры...





Не нашли то, что искали? Воспользуйтесь поиском гугл на сайте:


©2015- 2024 zdamsam.ru Размещенные материалы защищены законодательством РФ.