SPECIAL CATEGORIES OF PASSENGERS

Most of the airlines have special categories of passengers who receive special attention. These include such passengers as:

1. Celebrities and other important people. The term VIP is often used for these passengers. Many airports have special facilities where ihey can wait for outgoing flights.
2. Handicapped or ill passengers. Wheelchairs, ambulances, and special seating arrangements can be provided. Use of an ambulance, incidentally, would normally be at the passenger's own expense.
3. Infants or unaccompanied children. Special facilities are usually available for infants. Unaccompanied children usually receive help from cabin crew.
4. Passengers who require special food. If the passenger notifies 11 ic airline in advance, arrangements can be made for him to receive.pecial food.
5. Passengers with language problems. The airline will attempt to Imve an agent on hand at the airport to help such passengers with the ilcparture and arrival formalities.
6. Passengers on diverted flights. When weather forces an airport to close, flights may be diverted to another airport. The airline must either provide hotel accommodations until the flight can proceed to its Scheduled destination or must provide alternate transportation by ground.
7. Passengers making direct connections.
8. First-time passengers who have never flown before and who may be nervous about air travel, the elderly and so on. The cabin attendants are responsible for taking care of all these passengers. They must provide courteous and efficient in-flight service
9. Standby. This is a passenger who does not have a confirmed reservation on the departing flight and is travelling on a space-available basis; that is, if a seat remains unsold when the plane is ready to leave, he can purchase a ticket for the flight at the last minute. He may be a passenger whose plans have changed or one who has missed a connection because of a delayed flight. He may be an airline employee travelling on a reduced-fare basis or he may be travelling on a youth or military fare. When all the passengers with confirmed reservations have boarded the flight, the remaining seats if any, can be sold to the standbys.

All airline employees whose jobs bring them in contact with the public share in the responsibility for making departing and arriving procedures easier for the passengers.

11. STAND-BY PASSENGERS (Individual work)

Requirements. Usually, airlines require that a passenger possess a ticket for the same flight at a different time on the same date. For instance, a passenger going standby on a flight from Seattle to Las Vegas generally must have a ticket to that same destination, although he might have the 4pm flight instead of the 6pm.

Why fly standby. There are two circumstances in which passengers typically fly standby. First, a missed flight may require a passenger to fly standby on the next flight to the same destination, since he now lacks a ticket.

Secondly, a passenger may arrive at the airport early (whether accidentally or on purpose) and notice that an earlier flight exists. He will then attempt to travel standby on the earlier flight, and failing that, proceed to take his booked flight.

Employees of the airline and/or other airlines (such as those in an alliance with the airline) and some of their family and friends may also travel standby, often at lower than normal fares or for free. They usually have lower priority than regular passengers and will only be allocated a seat after all passengers paying a regular fare have been allocated seats. It can even happen that an employee traveling standby takes his seat on the aircraft, but is then asked to vacate it to make way for a regular passenger.

Depending on the policy of the airline, some airline employees in crew member positions (such as pilots and flight attendants) may fly standby in the aircraft's jump seat if all of the passenger seats are filled.

How to fly standby

Travelers get themselves into the standby list by speaking to a ticket agent or a gate agent. Almost always, this must occur in person at the airport, and not over the phone. When the flight is boarding, any unclaimed or available seats will be given to those passengers on the standby list, who must wait at the gate to be called. Any passengers on the list who are not given seats are rolled into the standby list for the next flight.

Passengers on the standby list are typically given priority based on how much they paid for their tickets and their relative status in the airline's frequent flyer program. A person who paid full fare will have higher priority than someone who purchased a 21-day advance fare.

Flying standby is easiest with carry-on luggage only, but checked luggage can be used as well, although pains must be taken to ensure that it arrives at the destination ahead of or at the same time as the passenger.

Individual passengers usually have higher success rates in obtaining a seat on standby than parties with two or more. Parties who wish to be seated together have a very low success rate, due to the fact that most standby seats are scattered throughout the plane. The airline will recommend that parties split up and not sit together for a better chance of making a particular flight.

Some low-cost carriers, Southwest Airlines in particular, have policies that only allow full fares to standby. This means that if you purchase a discounted airfare like a web-only fare or 14-day advance ticket, you would not be eligible to fly standby unless you upgraded your ticket to a full-fare (unless the original Southwest Airlines flight is delayed, in which case no upgrade is necessary).

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